Core Roles and Responsibilities
- Customer Feedback & Retention: Conduct Post-Service Follow-up (PSF) calls to gauge customer satisfaction, analyze feedback, and implement strategies to retain customers, ensuring high Customer Satisfaction Index (CSI) scores.
- Complaint Management: Actively resolve customer grievances regarding service quality, repair issues, or billing discrepancies, often coordinating with technical teams.
- Service Coordination & Reminders: Manage service appointment bookings, follow up on vehicle deliveries, and send reminders for preventive maintenance, such as Periodic Maintenance Service (PMS).
- Sales & Promotional Support: Assist the sales team by handling inquiries, showcasing products, generating leads, and promoting value-added services like insurance, accessories, or extended warranties.
- Data Maintenance & CRM: Maintain accurate customer records and service histories within the company’s Dealer Management System (DMS).
- Building Brand Loyalty: Foster positive relationships with customers through personalized communication, ensuring a seamless and high-quality service experience.
Required Skills and Qualifications
- Communication: Exceptional verbal and written skills for handling customer interactions.
- Interpersonal Skills: A polite, patient, and customer-centric approach.
- Technical Knowledge: Basic understanding of automobile mechanics and vehicle features.
- IT Proficiency: Knowledge of Ms Office/Excel and CRM software.
- Background: Generally requires a Graduate Degree/Diploma in any discipline.
Pay: ₹9,642.59 - ₹18,486.78 per month
Benefits:
- Health insurance
- Provident Fund
Education:
Experience:
Location:
- Hosur, Tamil Nadu (Hosur, Krishnagiri District) (Required)
Work Location: In person
