o Maintain accurate customer records within the CRM system, including contact details, purchase history, and preferences.
o Manage customer inquiries, concerns, and complaints promptly and efficiently.
o Conduct regular follow-up with customers to ensure satisfaction and encourage repeat purchases.
Identify and nurture potential leads through various channels like online interactions, store visits, and marketing campaigns.
o Collaborate with the sales team to identify and target new business opportunities.
o Provide product information and pricing details to customers.
o Assist with the sales process by scheduling appointments, preparing sales proposals, and closing deals.
o Develop targeted marketing campaigns based on customer data to promote new collections, special offers, and loyalty programs.
o Utilize email marketing and other communication channels to stay connected with customers.
o Analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
o Generate reports on key customer metrics, sales trends, and campaign performance to inform business decisions.
o Track customer lifetime value and identify high-value clients.
o Analyze customer data to identify patterns and opportunities for targeted marketing.
o Excellent verbal and written communication to effectively interact with customers and build rapport
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
