Key Responsibilities
- Student Onboarding: Guide students through the platform setup, helping them understand how to access and navigate their assigned industry projects.
- Query Resolution: Serve as the primary point of contact for student queries regarding project timelines, submissions, and platform troubleshooting via email, chat, or call.
- Engagement & Monitoring: Track student progress, send timely reminders for milestones, and proactively reach out to students who may be falling behind.
- Feedback Collection: Gather student feedback post-project to help our product and curriculum teams improve the user experience.
- Collaboration: Work closely with the Project Managers and Tech Support teams to resolve complex student issues quickly.
What We Are Looking For
- Education: Bachelor’s degree in any field.
- Experience: 0–2 years of experience in customer support, student counseling, or an ed-tech environment.
- Communication: Exceptional written and verbal communication skills in English. Empathy and patience are absolute must-haves.
- Problem-Solver: Ability to think on your feet and resolve student issues with a positive, helpful attitude.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
