Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Transportation Management
Good to have skills : A&D Aftermarket
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of critical applications that support business functions. The position demands continuous engagement with system components to identify root causes and implement effective solutions, contributing to the overall stability and performance of the technology environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and enhance system reliability.
- Mentor junior team members to develop their technical and problem-solving skills.
- Facilitate communication between stakeholders to ensure alignment on project goals and deliverables.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Transportation Management.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Experience in managing and supporting enterprise-level transportation management systems.
- Excellent communication skills to effectively interact with technical teams and business stakeholders.
Additional Information:
- The candidate should have minimum 12 years of experience in BlueYonder Transportation Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
