Key Responsibilities
- Lead, supervise, and motivate the Sales Coordination team to achieve departmental goals.
- Allocate and monitor customer inquiries and sales leads among team members.
- Ensure timely follow-up on customer inquiries, quotations, and orders.
- Coordinate with the Sales, Marketing, Purchase, Warehouse, and Logistics teams for smooth order processing.
- Monitor team performance, productivity, and customer response time.
- Review daily sales reports, lead status, pending inquiries, and order updates.
- Train, mentor, and support team members to enhance their skills and performance.
- Develop and implement standard operating procedures (SOPs) for sales coordination activities.
- Resolve customer concerns and escalate critical issues when required.
- Maintain accurate sales records, customer databases, and MIS reports.
- Assist the sales team in preparing quotations, proposals, and tender documentation.
- Ensure high levels of customer satisfaction through prompt communication and service.
- Collaborate with management to improve sales processes and operational efficiency.
- Conduct regular team meetings and performance reviews.
- Prepare daily, weekly, and monthly sales coordination reports for management.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication, coordination, and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Ability to manage multiple tasks and work under pressure.
- Strong analytical and reporting skills.
- Customer-focused approach with attention to detail.
Pay: ₹50,000.00 - ₹80,000.00 per month
Benefits:
Work Location: In person
