Key Responsibility Areas (KRA)
Manage the installation, configuration, maintenance, and troubleshooting of laptops, desktops, servers, UPS and other IT infrastructure.
Configure and support printers, scanners, and other peripheral devices to ensure seamless operations.
Provide technical support for hardware, software, operating systems, applications, and network-related issues.
Diagnose and resolve LAN, Wi-Fi, internet, and connectivity issues within defined SLA timelines.
Troubleshoot and repair hardware failures, including RAM, HDD/SSD, display, power, and other system components
Provide remote and on-site technical assistance to customers and field engineers, ensuring timely issue resolution.
Maintain service tickets, asset information, and technical documentation in accordance with company procedures.
Coordinate with internal teams for escalated incidents, repairs, replacements, and technical resolutions.
Perform preventive maintenance, system health checks, patching, and routine inspections to minimize downtime and improve system reliability.
Ensure adherence to SLA commitments, IT support processes, security guidelines, and customer-specific technical standards.
Maintain a customer-focused approach, ensuring effective communication, timely resolution, and high service quality.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
