Job Title: Customer Support Team Leader (Voice Process)
Company: Aminia Hospitality Pvt. Ltd.
Location: Kolkata, West Bengal
Job Type: Full-time
Job Description
Aminia Hospitality Pvt. Ltd. is hiring a Customer Support Team Leader to manage a voice-based support and sales team. The role requires a candidate with strong sales experience, excellent communication skills, and the ability to drive team performance and achieve targets.
Key Responsibilities
- Lead and manage a team of customer support executives
- Handle inbound and outbound customer calls when required
- Ensure achievement of individual and team sales targets
- Monitor team performance and provide guidance and support
- Maintain service quality and customer satisfaction standards
- Resolve customer concerns and escalations in a timely manner
- Train and mentor team members to improve performance
- Prepare basic reports related to team performance and sales
Requirements
- Minimum 2–4 years of experience in customer support or telesales
- Prior experience in team handling or leadership role preferred
- Strong sales experience with a target-oriented approach
- Good communication skills in English, Hindi, and Bengali
- Basic computer knowledge
Preferred Skills
- Experience in hospitality or food & beverage industry is an advantage
- Ability to work in a fast-paced environment
- Problem-solving and team management skills
Salary & Benefits
- Salary as per industry standards
- Performance-based incentives
- Growth opportunities within the organization
Work Schedule
- 6 days working week
- Rotational shifts (if applicable)
Application Process
Interested candidates can apply with their updated resume. Shortlisted candidates will be contacted for further steps.
Pay: ₹16,000.00 - ₹20,000.00 per month
Work Location: In person
