Job Description -
We are seeking an experienced, confident and hands-on Senior Restaurant Floor Manager to lead and oversee all front-of-house restaurant operations ensuring world-class service, smooth daily execution and unforgettable guest experiences.
This role is responsible for managing waiter teams, housekeeping, guest flow, live entertainment co-ordination and overall floor operations while maintaining Thalassa’s premium Greek-tropical brand standards.
Key Responsibilities Restaurant Floor & Service Operations -
. Oversee all dining floor activities during service hours
. Ensure seamless coordination between waiters, runners and housekeeping
. Monitor service speed, table turnover and guest satisfaction
. Ensure food is served correctly, on time and as per Thalassa’s presentation standards . Handle guest feedback, special requests and escalations with professionalism.
Team Leadership & Staff Management -
. Supervise, train and motivate the waiter and service teams
. Allocate sections, duties and rotations based on floor volume
. Conduct daily briefings, grooming checks and service updates
. Enforce service standards, discipline and team accountability
. Identify training needs and maintain high service performance
Housekeeping & Ambience -
. Manage housekeeping staff to ensure: Clean dining areas
. Well-maintained restrooms
. Neat pathways, tables and outdoor seating
. Maintain Thalassa’s luxury beachside presentation at all times
. Co-ordinate quick turnarounds between guest seating
Guest Experience & Hospitality -
. Personally welcome VIPs, regulars and special guests
. Ensure celebrations, proposals, birthdays and group bookings run smoothly
. Handle guest complaints with empathy and efficiency
. Monitor overall vibe, noise levels, lighting and seating comfort
Entertainment & Event Coordination -
. Coordinate with DJs, live musicians and performers on the floor
. Ensure sound, lighting and performance timing align with service flow
. Manage guest movement around performance areas
. Support special event execution and themed nights
Brand Standards & Quality Control -
. Ensure all service, ambience and guest interactions match Thalassa’s premium brand image
. Maintain staff grooming, uniforms and floor discipline
. Enforce hygiene, safety and operational SOPs
Skills & Experience Required -
. 5+ years experience in restaurant, resort or premium hospitality operations
. Prior experience managing large service and housekeeping teams
. Strong leadership, floor control and guest-handling ability
. Excellent communication and people-management skills
. Ability to perform under pressure in high-volume environments
. Eye for detail, ambience and service quality
. Flexible availability including nights, weekends and peak seasons
Why Join Us?
Thalassa is not just a restaurant, it is a destination. As Senior Floor Manager, you will play a key role in delivering Goa’s most iconic dining and sunset experience, working in a fast-paced, vibrant and international hospitality brand.
This role offers growth, authority, leadership and the opportunity to run one of Goa’s most celebrated restaurant floors.
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
