6 Months Customer Support Internship - Quick Commerce
Customer Support | Ticket Resolution | Voice Process
Working Days
6 days/week, rotational shifts (Day, Evening, Night)
Salary
INR 50,000/Month
Joining
Immediate joiners only
About the Role
Plazza is a fast-growing quick-commerce platform delivering medicines to customers in minutes. We're looking for Customer Delight Champions to join our customer support team — the voice of Plazza for every customer who reaches out. This is a ticket-resolution, inbound support role where you'll own every customer interaction during your shift and ensure they walk away with a resolution, not just a response.
Must-Have Skills (Non-Negotiable)
- Freshers with high energy, high intent , high motivation to learn and grow
- Fluent English and Hindi- Both languages
- Strong verbal communication and active listening skills.
- Genuine customer empathy and a resolution-first, ownership mindset.
- Comfortable working from office, 6 days/week on a rotational roster, including night shifts.
- Graduate in any discipline.
- Age group: 22–26 years.
Important Skills
- Composure and patience while handling stressful situations (medicine delivery is often urgent/sensitive).
- Objection handling and de-escalation skills.
- Process discipline — following SOPs and escalation matrices consistently.
Hiring Process
- Resume screening, followed by Aptitude test and 2 interviews round.
- Evaluation on: communication skills, customer empathy, problem-solving ability, confidence, ownership, and ability to handle difficult customer situations.
- Fast-track closures — strong candidates can be offered the same day
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
