Location: Remote (Work From Home)
Type: Full-Time
Role Overview
We are seeking a proactive, highly organized, and relentless Accounts & Operations Specialist to drive end-to-end operational, financial, and client-facing processes. In this role, you will act as the operational backbone of the company—managing client relationships, leading rigorous payment collection efforts, overseeing HR and payroll, and ensuring tax/statutory compliance. The ideal candidate possesses exceptional communication skills, strong problem-solving initiative to navigate gatekeepers, and the persistence required to resolve complex operational blockers.
Key Responsibilities
1. Client & Revenue Operations
- Payment Follow-ups: Execute persistent, outcome-driven follow-ups with clients regarding outstanding invoices, pending SRNs, purchase orders, and overdue balances.
- Problem Solving & Escalations: Independently locate key decision-makers, accounts payable contacts, and escalation channels within client organizations to unblock pending issues.
- Contract Management: Track active client contracts, manage renewals, verify statement-of-work (SOW) terms, and ensure all deliverables align with billing cycles.
2. Finance & Statutory Compliance
- Invoicing & Accounts: Prepare, verify, and dispatch accurate client invoices alongside supporting documentation (timesheets, approvals, etc.).
- Tax & Statutory Filings: Coordinate and ensure timely completion of monthly/quarterly GST returns, PF (Provident Fund), ESIC, and other relevant statutory compliance tasks.
- Financial Reconciliation: Maintain structured record-keeping of accounts receivable, accounts payable, and monthly cash flow trackers.
3. HR, Payroll & Employee Management
- Payroll Execution: Manage monthly employee payroll processing, attendance, leave tracking, and reimbursement claims.
- Employee Grievances: Serve as the primary point of contact for employee HR/payroll queries, resolving issues quickly to maintain high team morale.
- Onboarding & Offboarding: Handle employee contract creation, documentation, onboarding procedures, and exit formalities.
Qualifications & Requirements
- Communication: Exceptional verbal and written English communication skills; confident in handling difficult client conversations and assertive follow-ups.
- Resourcefulness: Strong problem-solving skills with a "get-things-done" attitude—able to find alternative routes to reach key stakeholders when standard channels stall.
- Experience: 2+ years of experience in accounts receivables, operations management, or client coordination, ideally within an IT or professional services setup.
- Workplace Discipline: High level of self-motivation and detail-orientation necessary for an independent, fully remote working environment.
Pay: ₹200,000.00 - ₹240,000.00 per year
Work Location: Remote
