Role description
ServiceNow CMDB Developer
Job Title: ServiceNow CMDB Developer
Experience: 3-5 years
Job Summary
We are seeking a skilled ServiceNow CMDB Developer with 3-5 years of experience in designing, implementing, and maintaining CMDB solutions within the ServiceNow platform. The ideal candidate should have hands-on experience with CMDB, Discovery, Service Mapping, CSDM, IRE, integrations, and ServiceNow development.
Required Experience
- 3-5 years of experience in ServiceNow development and administration.
- 2+ years of hands-on experience with CMDB and Discovery.
- Experience working in ITOM environments.
- Experience with Agile/Scrum methodologies.
Key Responsibilities
CMDB Management
- Design, implement, and maintain CMDB architecture.
- Configure and manage CI classes, attributes, and relationships.
- Ensure CMDB data quality, governance, and compliance.
- Monitor and improve CMDB Health (Completeness, Correctness, Compliance).
Discovery & Service Mapping
- Configure and troubleshoot Discovery schedules.
- Manage MID Servers and credential configurations.
- Develop and maintain Discovery Patterns.
- Support Service Mapping implementation and maintenance.
Identification & Reconciliation
- Configure Identification Rules and Reconciliation Rules.
- Troubleshoot duplicate CI creation issues.
- Work with Identification and Reconciliation Engine (IRE).
- Manage data source precedence and CI lifecycle.
Development & Customization
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
- Create custom workflows and Flow Designer solutions.
- Develop REST/SOAP integrations.
- Build Import Sets and Transform Maps for CMDB data ingestion.
Integration Activities
- Integrate CMDB with tools such as:
- SCCM/MECM
- SolarWinds
- VMware
- AWS
- Azure
- Monitoring and Asset Management tools
Troubleshooting & Support
- Resolve CMDB and Discovery-related incidents.
- Analyze ECC Queue and MID Server issues.
- Perform root cause analysis for CMDB data quality issues.
- Support platform upgrades and testing activities.
Required Technical Skills
ServiceNow Modules
- CMDB
- Discovery
- ITOM
- Service Mapping
- CSDM
- Event Management (preferred)
Development Skills
- JavaScript
- GlideRecord
- Script Includes
- Business Rules
- Flow Designer
- REST API
- IntegrationHub
CMDB Skills
- CI Class Management
- CI Relationships
- CMDB Health
- Data Manager
- IRE
- Reconciliation Rules
- Data Governance
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist - Discovery (preferred).
- ServiceNow Certified Implementation Specialist - ITOM (preferred).
Skills
servicenow,scrum methodology,cmdb discovery,servicenow cmdb,service mapping,java,servicenow platform,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
