Purpose
Handle inbound customer calls, WhatsApp, complaints, service inquiries, quotations follow-up, feedback collection, and review management.
Ideal Background
- BPO Voice Process (Domestic or International)
- Customer Support Executive
- Customer Relationship Executive
- Front Office Executive
- Hospitality Guest Relations
- Service Advisor (Automobile / Home Services)
Experience
- 2–5 years preferred
- Freshers with excellent communication can be considered
Key Skills
- Excellent Malayalam & English communication
- Customer complaint handling
- Follow-up discipline
- CRM usage
- WhatsApp Business communication
- Google Sheets / Excel
- Ability to handle difficult customers professionally
KPI
- Call Answer Rate
- Customer Satisfaction Score
- Complaint Closure Time
- Review Generation
- Lead Conversion Support
- Follow-up Compliance
Salary Range (Trivandrum/Kochi)
- Fresher: ₹18,000 – ₹22,000
- Experienced: ₹22,000 – ₹30,000
- Senior Executive: ₹30,000 – ₹35,000
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Language:
Willingness to travel:
Work Location: In person
