Job Code: SIL-21431
Ahmedabad, Gujarat, India
3 positions
Required Experience
2 - 5 Years
Skills
L2/L3 Application su... ,
RCA,
Java
Job Description
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Support Engineer (AI & Business-Aware | Night Shift)
Positions: 3
Experience: 2–5 Years
Shift: Night Shift (US Time Zone)
US Holidays Applicable
Location: Bangalore / Ahmedabad
Role Summary
We are looking for strong Support Engineers who understand the business domain and application workflows, and who can step into QA or development tasks when required. This role supports production systems during US business hours.
Key Responsibilities
Provide L2/L3 application support for production systems
Understand end-to-end business flows to troubleshoot issues effectively
Monitor alerts, logs, and dashboards to resolve incidents
Perform root cause analysis (RCA) and suggest long-term fixes
Execute data fixes, scripts, or minor code changes when required
Support QA activities such as regression testing or validation during releases
Collaborate with development, QA, and product teams for issue resolution
Required Skills & Qualifications
2–5 years of experience in application or production support
Strong understanding of business workflows and system behavior
Hands-on experience with development or scripting (Java, .NET, Python, SQL, etc.)
Familiarity with AI-enabled systems or automation tools
Experience working in US night shift environments
Good communication skills for stakeholder updates
Nice to Have
Experience with ticketing tools (Freshdesk, Jira, ServiceNow, etc.)
Exposure to cloud infrastructure and monitoring tools
Prior experience in SaaS or fintech platforms
About Company
Sigma Infosolutions Ltd. (https://www.sigmainfo.net), an ISO 9001: 2015 & ISO 27001: 2022 certified company, is a global IT & Product Engineering services company. We specialize in the execution of strategic initiatives for business leaders. Sigma is headquartered in California, US and has operations in India as well. The India Development Centers are located in Bangalore, Ahmedabad, Jodhpur and Indore.
