Here is a comprehensive Job Description for a Senior Retail Sales Specialist tailored for a mid-to-senior level position (budgeted up to ₹50,000 per month). This role focuses heavily on driving revenue, managing high-value client relationships, and leading floor sales performance.
Job Description: Senior Retail Sales Specialist
Position Title: Senior Retail Sales Specialist / Senior Relationship Officer
Department: Retail Sales & Customer Experience
Salary Range: ₹40,000 – ₹50,000 per month + Performance Incentives
Experience Required: 4 to 6 years in premium retail, corporate gifting, or modern trade sales
Job Purpose
The Senior Retail Sales Specialist will be the driving force behind store revenue generation, high-value client acquisitions, and premium customer retention. This role requires an expert closer who can blend deep product knowledge with exceptional relationship-building skills to consistently exceed sales targets and mentor junior sales staff.
Key Responsibilities
- Sales Target Achievement: Consistently meet and exceed individual and store-level monthly, quarterly, and annual sales targets. Implement upselling and cross-selling techniques to increase Average Bill Value (ABV) and Basket Size.
- Key Account Management & Clienteling: Build and maintain a personalized database of high-net-worth individuals (HNIs), corporate clients, and repeat walk-ins. Manage regular follow-ups, festive greetings, and exclusive previews to drive repeat footfall.
- B2B & Corporate Gifting Outreach: Identify and pitch to local corporate offices, institutions, and event planners for bulk orders, customized gifting solutions, and institutional tie-ups.
- Customer Experience Excellence: Deliver an end-to-end premium luxury shopping experience. Address complex customer queries, resolve complaints gracefully, and ensure zero-compromise service standards.
- Visual Merchandising & Campaign Execution: Ensure the sales floor, hot-spots, and product displays align with brand guidelines. Actively coordinate store launches, seasonal promotions, and discount rollouts.
- Market Intelligence & Feedback: Monitor local competitor activities, pricing shifts, and evolving consumer preferences. Provide structured feedback to the procurement and brand management teams regarding stock demand.
Key Skills & Qualifications
- Graduate degree in Business Administration, Marketing, Hospitality, or a related field.
- Negotiation & Persuasion: Proven ability to pitch premium product lines and convert high-value leads.
- Communication: Flawless verbal communication and interpersonal skills (proficiency in English and the regional language is essential).
- Tech-Savviness: Experience working with Retail POS systems, CRM software (e.g., Salesforce, Zoho, or in-house retail modules), and advanced WhatsApp Business communication.
Pay: ₹25,000.00 - ₹65,000.00 per month
Work Location: In person
