Job Title: Technical Voice Process
Location: Kolkata, West Bengal
Shift: Rotational Shifts (including night shifts)
Experience: 1– 5years
Qualification: HSC/Graduate
Job Description
Hiring for a Technical Voice Process role at MNCs. The candidate will be responsible for handling inbound and outbound technical support calls, assisting customers with troubleshooting, and ensuring a high level of customer satisfaction.
Roles and Responsibilities
- Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently.
- Provide technical support and troubleshoot issues related to software, hardware, or network connectivity.
- Record customer interactions accurately and follow up for issue resolution.
- Meet defined metrics such as call quality, response time, and customer satisfaction.
- Escalate complex issues to higher-level technical teams as required.
- Adhere to process guidelines and company policies.
Required Skills
- Excellent communication skills (English – verbal and written).
- Strong problem-solving and analytical ability.
- Basic understanding of computer systems, operating systems, and networking concepts.
- Ability to handle high-pressure situations with patience and professionalism.
- Flexible to work in rotational shifts and weekends.
Interested candidates can connect at the below given details:-
Email: [email protected]
Contact: 93299 22460
Pay: ₹100,000.00 - ₹400,000.00 per year
Work Location: In person
