Job Description: Key Account Manager – Amazon
Department: Marketplace
Location: Dwarka, Delhi
Employment Type: Full-time
Role Summary
Own end-to-end performance of the company's Amazon India seller account(s) — listings, account health, escalations, and operational execution. This is not a support-ticket role; the KAM is accountable for account P&L visibility, catalog health, and Amazon-side relationship management.
Key Responsibilities
1. Catalog & Listing Management
- Create, optimize, and maintain product listings (title, bullets, backend keywords, images, A+ content)
- Manage variation/parent-child listing structures
- Resolve listing suppressions, category mismatches, and content policy flags
2. Brand Approval & Gating
- Handle brand approval applications and category ungating requests
- Maintain documentation (invoices, trademark/GST proof, NOCs) required for approvals
- Track and renew approvals before expiry
3. SAFE-T Claims & Reimbursements
- File and follow up on SAFE-T claims for lost/damaged FBA inventory and customer returns
- Maintain claim logs with evidence trail (weight discrepancy reports, warehouse damage reports)
- Escalate unresolved claims within Amazon's SLA windows
4. Shipment & Inventory Updates
- Create and update FBM shipments; coordinate with warehouse/3PL on dispatch timelines
- Monitor inbound shipment discrepancies (received vs. shipped units)
5. Customer Support
- Respond to Buyer-Seller Messages within Amazon's SLA
- Manage return/refund/replacement requests
- Monitor and respond to product reviews and A-to-Z claims
6. Account Health Management
- Monitor Account Health Rating (AHR), ODR, late shipment rate, and policy violation notices
- Draft and submit Plans of Action (POA) for suspensions/warnings
- Track voice of customer flags and pre-empt performance-based deactivation risk
7. Reporting & Escalation (recommend adding)
- Weekly/monthly performance reporting to leadership (sales, returns, account health trend)
- Escalate systemic Amazon-side issues (payment holds, disbursement freezes, policy disputes) with structured documentation
- Liaise directly with Amazon Seller Support / Account Manager (if MCF/enterprise tier) for escalations
Requirements
- 3+ years hands-on experience managing Amazon Seller Central (India marketplace preferred)
- Working knowledge of FBM operations, referral fee structure, and category gating rules
- Experience filing SAFE-T claims and handling reimbursement disputes
- Familiarity with Seller Central reports (Business Reports, Inventory Reports, Fee Reports)
- Strong written communication for buyer messages and Amazon case escalations
Nice to Have
- Experience with third-party seller tools (Sellerboard, Helium 10, or internal fee/HS-code tools)
- Basic Excel/Sheets proficiency for reconciliation and reporting
- Exposure to Amazon Business / B2B seller accounts
- Please share your CV
- 9700009936HR Sheetal
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
