We are looking for a friendly, organised, and customer-focused Enquiry Coordinator to manage incoming enquiries, maintain customer records, and coordinate with internal teams to ensure timely follow-up. The ideal candidate should possess excellent communication skills and a professional approach to handling customer interactions.
Key Responsibilities
- Handle incoming enquiries through phone calls, WhatsApp, email, and walk-ins.
- Respond to customer enquiries promptly and professionally.
- Record and maintain enquiry details in the CRM or database.
- Follow up with prospective customers and schedule appointments when required.
- Coordinate with the sales and operations teams to ensure timely customer support.
- Maintain accurate daily enquiry and follow-up reports.
- Provide customers with product or service information.
- Ensure a positive customer experience throughout the enquiry process.
- Assist in administrative and coordination tasks as assigned.
Requirements
- Bachelor's degree or equivalent qualification.
- 0–2 years of experience in customer service, telecalling, or coordination (Freshers can also apply).
- Excellent communication skills in English and Malayalam (Hindi is an added advantage).
- Good knowledge of MS Office and basic computer applications.
- Strong interpersonal, organisational, and multitasking skills.
- Positive attitude and customer-oriented approach.
Preferred Skills
- Experience using CRM software or customer databases.
- Good follow-up and coordination skills.
- Ability to work in a fast-paced environment.
Benefits
- Competitive salary.
- Career growth opportunities.
- Professional and supportive work environment.
- Performance-based incentives (if applicable).
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
