Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions together or waiting on agencies and web dev queues, teams at Figma, CrowdStrike. Iterable, and Grafana Labs use Zuddl to design pixel-perfect event experiences, launch programs in minutes, and prove revenue impact back to the business — all from one platform they actually control.
- Manage a portfolio (40+ accounts) of mid-market customers and execute on key objectives across the entire portfolio
- Facilitate world-class onboarding and product training for new customers and develop trusted, lasting relationships with them
- Offer ongoing dedicated support to the accounts you manage
- Track the usage statistics of the client and derive actionable insights to capture wallet share.
- Collate customer feedback and communicate this to the product team
- Work with our product engineers to make Zuddl easier to use
- Work closely with the Sales team to drive the growth within accounts
- Work closely with cross-functional teams to ensure a smooth experience for both internal and external stakeholders
- Identify opportunities for networking, referrals, and expansion within accounts
- Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customer's event
- Leverage data-driven and analytical approaches to identify customer experience gaps and promote a deeper understanding of our users
- Monitor the customer usage of the platform after their first event and seek ways to maintain optimal usage
- Manage and track the health of your accounts through Gainsight and other tools
- 3 years + of experience in Account Management, Customer Success within a SaaS company
- Managed clients in the US region and willing to work in US time zone (PST)
- Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
- Tech Savvy - loves software, and tech and is excited to learn new software
- Ability to teach yourself new skills and competencies, and find answers yourself
- Excellent presentation and public speaking abilities
- Great problem-solving abilities - assess all options before making a decision
- Exceptional organization skills - you're used to juggling multiple priorities
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Competitive compensation
- Employee Friendly ESOPs
- Remote Working
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Flexible Leave Program
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Home Workstation Setup
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A culture built on trust, transparency, and integrity
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Ground floor opportunity at a fast-growing series A startup
