Company : GWFSI Services India Private Limited (An Indian subsidiary of TTM Healthcare Solutions) - https://www.ttmhealthcare.ie/
Role : Operations Specialist
Department: Candidate Success
Location: IndiQube Platina, Bangalore
Work Days: Monday to Sunday (Two-Day Rotational Weekly Off)
Rotational Shifts and Work Timings (Irish Hours 5:30 AM–12:00 PM): Timings in IST – excluding DST, Early Shift 10:00 AM–7:00 PM, Mid Shift 1:00 PM–10:00 PM, and Late Shift 7:30 PM–4:30 AM
Note: This is WFO only. There is no Hybrid/WFH
TTM Healthcare Solutions is a world-class healthcare workforce solutions company with offices in Ennis, India and South Africa. We’ve built a reputation for being totally people focused. As a member of our team you’ll feel our commitment to help take your career to the next level and realise your potential.
Roles & Responsibilities
- Ensure timely and effective fulfillment of client needs, maintaining a high standard of service.
- Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.
- To manage candidates' bookings on Rota and Soft Recruit Tools. To process shift cancellations and find replacements to reduce the impact on fulfilment.
- To proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
- To keep candidates' records up to date in all systems, follow standard operating procedures.
- To work closely with the onboarding team to ensure new hires are utilized and booked into shifts.
- To collaborate with consultants to address any candidate concerns or challenges.
- To work closely with healthcare organizations to acknowledge all shifts requested, providing timely updates on shift requests and filled rosters.
- Foster a positive team culture that aligns with TTM Healthcare’s values and promotes productivity and engagement.
Preferred candidate profile
- Education: Any Graduate
- Experience:
- Minimum 3-5 years of experience in RCM/ AR process preferably from Healthcare industry.
- Strong communication and interpersonal skills.
- Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.
- Solution-oriented with a proactive approach to managing challenges.
- Should be willing to work in Rotational shifts including Weekend & India Holidays based on the business requirement.
Interested candidates kindly share your updated profile to [email protected]
Pay: ₹500,000.00 - ₹700,000.00 per year
Work Location: In person
