Hyderabad, Telangana
Job Summary
Job Title: Clinical Systems Support Assistant \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*RESPONSIBILITIES*: \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform other duties as assigned \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nGood standard of written and spoken English\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProficient in the use of common office software\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nSelf-motivated individual who can positively contribute to a team environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nHigh attention to detail\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*REQUIREMENTS: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n
Key Responsibilities
Job Title: Clinical Systems Support Assistant \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*RESPONSIBILITIES*: \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform other duties as assigned \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nGood standard of written and spoken English\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProficient in the use of common office software\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nSelf-motivated individual who can positively contribute to a team environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nHigh attention to detail\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*REQUIREMENTS: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n
Skill Requirements
Job Title: Clinical Systems Support Assistant \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*RESPONSIBILITIES*: \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nPerform other duties as assigned \\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nGood standard of written and spoken English\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nProficient in the use of common office software\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nSelf-motivated individual who can positively contribute to a team environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nHigh attention to detail\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n*REQUIREMENTS: *\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\n
Other Requirements
NA
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