CRM Executive (Females) – GEM Elevator
Job Summary
The CRM Executive is responsible for managing customer information, tracking sales leads, coordinating with internal departments, and ensuring timely follow-ups from inquiry to project completion. The role focuses on maintaining excellent customer relationships and supporting the sales and operations teams.
Key Roles & ResponsibilitiesCustomer Relationship Management
- Maintain accurate customer records in the CRM system.
- Handle customer inquiries and provide timely updates.
- Build and maintain long-term customer relationships.
- Resolve customer concerns by coordinating with relevant departments.
Lead Management
- Receive and register new inquiries.
- Assign leads to sales executives.
- Track lead progress and ensure timely follow-ups.
- Update lead status regularly in the CRM.
Sales Coordination
- Coordinate with the sales team on quotations and customer requirements.
- Track quotation approvals and customer feedback.
- Monitor the sales pipeline and pending opportunities.
- Generate sales-related reports for management.
Project Coordination
- Coordinate with Design, Production, Purchase, Logistics, and Site teams after order confirmation.
- Track project milestones from order booking to installation.
- Ensure customer commitments are communicated to all departments.
- Monitor project completion timelines.
Documentation
- Maintain customer files and project documentation.
- Update contracts, quotations, purchase orders, and correspondence.
- Ensure all records are accurate and up to date.
Reporting
- Prepare daily, weekly, and monthly CRM reports.
- Report lead conversions and pending follow-ups.
- Track customer complaints and resolution status.
- Maintain project status dashboards.
After-Sales Support
- Coordinate installation schedules with customers.
- Track warranty and service requests.
- Schedule preventive maintenance reminders.
- Collect customer feedback after project completion.
Skills Required
- Strong communication and interpersonal skills.
- Customer relationship management skills.
- Good organizational and time management abilities.
- Problem-solving and coordination skills.
- Knowledge of CRM software and Microsoft Excel.
- Ability to work with multiple departments simultaneously.
Preferred Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 1–3 years of experience in CRM, customer support, sales coordination, or operations.
- Experience in the elevator, construction, engineering, or manufacturing industry is an advantage.
Key Performance Indicators (KPIs)
- Lead response time.
- Follow-up completion rate.
- Lead-to-order conversion rate.
- Customer satisfaction score.
- Complaint resolution turnaround time.
- CRM data accuracy.
- On-time project coordination and updates.
In an elevator company like GEM Elevator, the CRM Executive acts as the central point of coordination between Sales, Design, Purchase, Production, Logistics, Site Installation, Accounts, and Customer Service, ensuring every project progresses smoothly from the initial inquiry through installation and after-sales support.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Language:
Work Location: In person
