Operations Manager – US Night Shift (International Process
Job Location:- Ambala Cantt, Haryana (Work from Office)
Shift:- US Night Shift (7:00 PM – 5:00 AM IST)
Job Summary
We are looking for a highly motivated and disciplined Operations Manager to lead our US-based calling process. The ideal candidate should have strong leadership skills, experience managing outbound/inbound calling teams, and the ability to drive performance while maintaining a positive work environment.
The Operations Manager will be responsible for ensuring smooth day-to-day operations, improving team productivity, maintaining attendance and discipline, coaching employees, and achieving business goals.
Key Responsibilities
- Manage and supervise the daily operations of the calling team.
- Monitor employee attendance, punctuality, productivity, and adherence.
- Conduct daily team huddles, coaching sessions, and performance reviews.
- Track KPIs such as calls handled, conversion rates, productivity, quality, and attendance.
- Motivate and mentor team members to achieve individual and team targets.
- Handle employee concerns, resolve conflicts, and maintain a positive work culture.
- Coordinate with management regarding operational performance and process improvements.
- Prepare daily, weekly, and monthly performance reports.
- Ensure company policies and standard operating procedures are followed.
- Identify training needs and help onboard new employees.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- 3–8 years of experience in managing international voice processes (US process preferred).
- Strong leadership, communication, and people management skills.
- Experience in team handling, coaching, and performance management.
- Good knowledge of Microsoft Excel and reporting.
- Ability to work independently and make sound operational decisions.
- Comfortable working permanent US night shifts.
Preferred Experience
- Experience in BPO, call center, customer support, sales, or lead generation processes.
- Knowledge of CRM systems and performance dashboards.
- Proven record of improving team productivity and employee engagement.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Stable and long-term career opportunity.
- Friendly and growth-oriented work environment.
- Opportunity to build and lead a high-performing team.
Salary
₹40,000 – ₹80,000 per month (Negotiable based on experience)
How to Apply
Interested candidates can apply at [email protected] with their updated resume. Shortlisted candidates will be contacted for an interview.
Pay: ₹40,000.00 - ₹80,000.00 per month
Work Location: In person
