The Telecalling Executive is responsible for contacting prospective and existing customers to generate sales enquiries, schedule showroom visits and test drives, follow up on leads, and maintain customer relationships. The role supports the sales team in achieving business targets by ensuring timely and effective communication with customers.
Key Responsibilities
- Make outbound calls to prospective and existing customers from the provided database.
- Follow up on sales enquiries, website leads, and walk-in customer enquiries.
- Schedule showroom appointments and test drives for customers.
- Explain vehicle features, offers, finance schemes, and exchange benefits.
- Generate qualified leads and forward them to the sales team.
- Maintain daily call records and update CRM/DMS software accurately.
- Conduct follow-up calls with customers after test drives and quotations.
- Contact customers regarding new vehicle launches, promotional campaigns, and seasonal offers.
- Coordinate with the sales team to ensure timely customer response.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Handle customer queries professionally and escalate unresolved issues when required.
- Ensure high levels of customer satisfaction through courteous and timely communication.
- Assist in customer retention and repeat business initiatives.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
