- Join a collaborative team where reliability speed and customer focus matter every day
- In this role you ll help keep business critical data and analytics platforms running smoothly by supporting Informatica and SAS Suite environments in production
- You ll work closely with developers data teams and infrastructure partners to troubleshoot incidents restore services quickly and drive long term stability through problem management and continuous improvement
- If you enjoy digging into root causes improving operational processes and working in an ITIL aligned support model this is a great opportunity to grow your impact
- The work environment is hybrid offering a balance of focused execution and team collaboration while supporting high visibility systems that enable informed decision making across the organization
- Key Responsibilities
- Production Support Operations
- Provide L2 L3 production support for Informatica and SAS Suite including BDM and PC to ensure high availability and performance
- Monitor batch schedules workflows integrations and data pipelines proactively identify failures and performance bottlenecks
- Troubleshoot incidents perform impact analysis and restore services within agreed SLAs using ITIL aligned practices
- Execute operational tasks such as job restarts reruns validations and controlled deployments as per runbooks
- ITIL Process Adherence
- Manage incidents service requests and escalations with clear communication ownership and timely updates to stakeholders
- Perform root cause analysis RCA and contribute to problem management by implementing preventive fixes and documenting learnings
- Support change management by participating in release activities risk assessments and post change verification
- Documentation Collaboration
- Maintain and enhance support documentation SOPs and knowledge articles for recurring issues and operational procedures
- Collaborate with development QA data engineering and infrastructure teams to improve stability observability and support readiness
- Minimum Qualifications
- Bachelor s or Master s degree in Engineering Computer Applications Science BTech BCA BSc MCA MSc MTech or equivalent
- 3 5 years of experience in production support for enterprise applications and or data platforms
- Hands on experience supporting Informatica in production environments
- Working knowledge of SAS Suite operations and support including job monitoring and issue triage
- Practical understanding of ITIL processes Incident Problem Change and Service Request management
- Strong troubleshooting skills clear communication and ability to work effectively in a hybrid setup
- Primary skills Process Maintenance and Production Support process Finacle Product Support process Process Service Management ITIL Technology Data Management Data Integration Informatica Technology sas sas
- Experience supporting SAS Suite components such as BDM and PC in production including operational readiness and stability improvements
- Proven ability to drive RCA to closure and implement preventive measures that reduce repeat incidents
- Experience improving monitoring alerting defining runbooks and optimizing support workflows for faster resolution
- Exposure to release coordination and production validation activities within an ITIL change framework
- Strong stakeholder management skills with the ability to communicate technical issues to non technical audiences
- Good to have skills
- SQL Unix Linux Shell Scripting Scheduling Tools Autosys Control M Monitoring Alerting Splunk Grafana
Foundational->Service Management->ITIL,Technology->Maintenance and Production Support process->Finacle Product Support process,Technology->sas->sas,Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Exchange
