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Job Title: Cross Fucntional Service Mgmt lead required @ Wipro with quick joning
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 6/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Required Skills and qualification:
8+ years of experience required
Strong technical understanding of IT systems, infrastructure, and applications
Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders
Leadership qualities to guide and coordinate cross-functional teams during a crisis
Critical thinking and problem-solving abilities to quickly analyze complex situations and make informed decisions
Ability to work under pressure and manage time effectively in high-stress situations
Experience with incident management methodologies and best practices
Experience with ServiceNow ticketing tool
Key responsibilities:
Quickly identify situations that constitute a major incident, initiate escalation procedures, and declare a major incident when necessary.
Establish and manage a dedicated incident command center, coordinating the activities of various teams involved in the response.
Gather relevant technical experts from different departments (network, application, security, etc.) to diagnose the issue and develop mitigation strategies
Provide clear, concise, and timely updates to senior leadership, affected users, and other stakeholders regarding the incident status and recovery efforts
Analyze information, assess potential risks, and make critical decisions to prioritize actions and resource allocation during the incident
Work with the problem management team to identify the root cause of the major incident and implement preventative measures to avoid future occurrences.
Utilize dedicated incident management systems to track incident progress, manage communication channels, and maintain detailed documentation.
Mandatory Skills: ITIL Cross Functional Service Management .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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