We are looking for a dedicated and professional Customer Care Specialist – Email & Call Support to manage customer queries through calls, emails, and chat support channels. The ideal candidate should have strong communication skills, customer handling ability, and basic computer knowledge.
This role is suitable for candidates searching for jobs in Customer Support, Email Support, Call Center, Voice Process, and Back Office Support.
Key Role & Responsibilities -
- Handle customer queries via phone calls, email, and chat support
- Provide accurate information and resolve customer complaints
- Respond to customer emails professionally and on time
- Maintain customer records and update CRM systems
- Follow up with customers regarding pending issues
- Coordinate with internal departments for quick resolution
- Deliver high customer satisfaction and service quality
Required Skills -
- Excellent communication skills in Hindi & English
- Basic computer and internet knowledge
- Email writing and customer handling skills
- Ability to multitask and solve customer issues
- Knowledge of MS Office and CRM tools preferred
Eligibility Criteria -
- Freshers and experienced candidates can apply
- 12th Pass / Graduate / Undergraduate eligible
- Customer Service or BPO experience is an added advantage
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
