Job Title: Customer Support Executive
Position Summary
The CRM is responsible for backend operational activities related to job processing, documentation management, portal updates, verification, and repository maintenance. This role requires strong attention to detail, documentation accuracy, and process compliance to support smooth operational workflow execution.
Key Responsibilities
Job Creation & Portal Management
Create jobs in the portal accurately and promptly.
Understand all job requirements, processing procedures, and workflow standards.
Complete all job requirements accurately within the system and operational workflow.
Supervise and manage workflow activities within the portal.
Monitor pending, queued, and on-hold jobs, and update records accordingly.
Documentation & Verification
Collect and verify all required documents and information received from the ABC - Associate Business Consultant or client.
Confirm that all required documentation is complete before assigning jobs to PROs or operations teams.
Assign jobs to the PRO only after confirming that all requirements are fulfilled.
Ensure all supporting documents are properly reviewed, updated, and maintained in the system.
Repository & File Management
Save all job-related documents and files in the company document repository before closing or forwarding the job.
Ensure company records and portal documentation are properly updated and maintained.
Ensure physical documents are placed in the designated location, in coordination with the CRM Head, before assigning jobs for manual ministry submission.
Maintain proper filing and tracking of physical and digital documents.
Working Hours:
10:30 AM to 7:30 PM
Weekly Off:
Friday
All other days are regular working days.
Company Website: https://helplinegroups.com
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
