Who we are:
Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.
Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.
Founded in 2019, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,
This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.
Our values:
- Respect: We embrace diversity and collaboration.
- Innovation: We share ideas and solve problems.
- Strive: We are driven and determined.
- Excellence: We seek to deliver the best.
- Responsibility: We do what’s right for our people and the planet.
What we need:
We are looking for an experienced Support Engineer to provide technical support for end-user devices, troubleshoot hardware and software issues, and ensure smooth IT operations. The candidate will act as the second level of support for IT Admin -related incidents and service requests.
Key responsibilities:
- Provide Level 2 technical support for desktops, laptops, mobile devices, printers, scanners, and other IT peripherals.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Configure, deploy, and support end-user devices for new hires, existing employees, and replacement systems.
- Escalate complex technical issues to Level 3 or Platform/Infrastructure teams when required.
- Install, configure, upgrade, and troubleshoot Windows 10/11 and macOS devices.
- Install, configure, and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Troubleshoot Outlook issues such as mailbox synchronization, profile corruption, connectivity, performance, and email configuration.
- Configure user profiles, email accounts, signatures, shared mailboxes, and calendar permissions.
- Manage operating system patches, updates, endpoint security, and compliance.
- Support device enrolment and management using Microsoft Intune, MDM, or equivalent endpoint management solutions.
- Support Microsoft Teams Rooms, video conferencing systems, cameras, microphones, speakers, and display devices.
- Ensure meeting room readiness and provide on-call support for executive meetings and critical business events.
- Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and DNS connectivity issues.
- Perform basic network troubleshooting and assist with switch port configuration under guidance.
- Coordinate with Network teams for advanced troubleshooting and issue resolution.
- Perform basic monitoring of Windows/Linux servers for health, disk space, services, event logs, and backup status.
- Monitor virtual machines in VMware or Hyper-V environments and perform basic operational tasks such as starting, stopping, or restarting VMs.
- Escalate infrastructure or server-related issues to the appropriate support teams.
- Maintain accurate inventory records for laptops, desktops, monitors, printers, accessories, and other IT assets.
- Track asset allocation, movement, repair, return, disposal, and lifecycle activities.
- Manage stock levels, hardware procurement coordination, and support periodic asset audits.
- Ensure compliance with organizational asset management policies and documentation standards.
- Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.
The successful candidate:
Professional Skills
- Strong troubleshooting and analytical problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple incidents and work effectively under SLA-driven environments.
- Ability to work independently and collaboratively with cross-functional teams.
- Good documentation and knowledge management skills.
- Willingness to provide on-call or after-hours support when required.
Preferred Certifications
- Microsoft 365 Certified: Endpoint Administrator Associate.
- Microsoft Certified: Modern Desktop Administrator (or equivalent).
- ITIL Foundation Certification.
- CompTIA A+.
- CompTIA Network+ (preferred).
- ITIL Foundation certification preferred
Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.
