Commercial Process Specialist
Location: Mumbai
Svitzer offers an exciting career opportunity in Mumbai as part of a global and collaborative team, with exposure to international stakeholders, strong on-the-job learning, and ongoing professional development. As a Commercial Process Specialist in the Commercial Excellence & Growth team, you will build valuable expertise in commercial operations, processes, and systems while contributing to work that supports our business across regions.
About Svitzer
Svitzer is a leading global towage operator with 4,000+ colleagues and a fleet of 446 tugboats across 35+ countries, organised into four regions: Australia, AMEA, Europe, and Americas (South America). We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate friendly. Our strategic priorities are reflected in our innovation efforts, such as the Svitzer Transverse Tug: https://www.youtube.com/watch?v=IPdhKsJu3fk (1 min 55 sec video).
More about the role
In this role, you will help support and strengthen Svitzer’s leading position in the towage industry. Based in Mumbai, you will report to the Commercial BPO and join a close-knit team of five, including your manager. From Mumbai, the team supports the Global Commercial organisation, with headquarters in Copenhagen, Denmark, and collaborates with colleagues across regions.
You will join an ambitious and international organisation with a collaborative and relatively flat structure, where your ideas and initiative are valued. This is a strong opportunity for someone who enjoys ownership, continuous improvement, and working in a role that combines operational excellence with cross-functional collaboration.
Together with your local team in Mumbai, you will help drive customer centricity globally by supporting regional and local teams. Commercial Process Specialists play an important role in administrative and operational delivery and are responsible for maintaining high-quality, timely, and accurate data in our commercial operations system.
The role includes flexibility in working hours, as the Mumbai team supports regional offices in Copenhagen, Dubai, Panama and Sydney. We value in-person collaboration and expect colleagues to work from the office most of the time, while also offering flexibility to work from home when needed.
Responsibilities
Maintenance and daily update of the main commercial system (called "Helm"), ensuring database is kept up to date, with data quality and integrity maintained across all operations. This may include liaising with colleagues from all over the world and across different functions.
More specifically, you will:
- Handle daily invoicing in HELM.
- Support commercial operations processes by handling system issues and enquiries, escalating when needed, and partnering with system consultants and internal stakeholders to resolve matters efficiently.
- Develop and continuously evaluate ‘Order to Cash’ process and identify possibilities to improve Svitzer ‘Order to Cash’ process and data transparency.
- Ensure the processes as well as related SOPs are well mapped and documented.
- Support regions in process and system implementations with Customer Experience and risk mitigation in mind, including provision of standard reports.
- Be involved in commercial related key internal controls; coordinate and/or guide finance Global Business Services colleagues based in Krakow, Poland.
- Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.
- Support and, where relevant, lead projects, improvement initiatives, and change activities within the commercial operations area.
Who we are looking for
We are looking for someone who works in a structured and efficient way, can simplify processes, and delivers high-quality outcomes. You communicate clearly, collaborate well across functions and cultures, and bring strong planning and follow-up skills. You take ownership of tasks from start to finish and are comfortable working in a dynamic, international environment.
More specifically, we are looking for a colleague with the following:
- Fluency in both oral and written English is a must
- A master’s degree in business administration or a related field
- Experience in process-oriented roles, ideally from a commercial operations, customer service, or shared services environment
- Preferred commercial and/or customer service background
- Good at process mapping and presenting the outcomes
- Experience working with business systems and maintaining data with a high level of accuracy
- Knowledge of MS Office (proficient user in Word, Excel, PowerPoint)
- Experience with leading or supporting projects and drive change management
- Good presentation skills
How to apply
To ensure a consistent and fair recruitment process, please submit your application via the “Apply” on our Svitzer Careers page. Applications submitted outside the system cannot be considered.
Deadline
The application deadline is 15 June. Please note that we review applications on an ongoing basis and may close the job advertisement earlier if we receive a strong field of candidates.
Questions
To ensure a fair and consistent experience for all candidates, we are not able to respond to questions in advance of interviews. We encourage all interested candidates to apply, and any relevant questions can be addressed during the interview process.
Building a Diverse Workplace
In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
How to Apply
To apply for this role, please 'Apply Now' and create a Candidate Home to manage your applications.
