We are looking for an experienced and guest-focused Front Office Manager to lead the front office operations and deliver exceptional guest experiences while ensuring smooth day-to-day functioning of the department.
Key Responsibilities
- Manage and supervise all front office operations, including reception, reservations, guest relations, and concierge services.
- Ensure seamless check-in and check-out processes with a high standard of guest service.
- Handle guest feedback, complaints, and escalations professionally to ensure guest satisfaction.
- Lead, train, and motivate the front office team while maintaining service excellence.
- Coordinate closely with Housekeeping, F&B, Maintenance, and other departments to ensure smooth operations.
- Prepare duty rosters, monitor team performance, and maintain departmental productivity.
- Ensure adherence to hotel SOPs, brand standards, and statutory compliance.
- Monitor room inventory, occupancy, and revenue opportunities in coordination with the reservations team.
- Prepare daily operational reports and maintain accurate guest records.
Requirements
- Bachelor's degree or Diploma in Hotel Management or Hospitality.
- 4-5 years of experience in Front Office operations, with at least 2 years in a managerial role.
- Strong leadership, communication, and interpersonal skills.
- Hands-on experience with hotel PMS (IDS, Opera, or similar).
- Excellent problem-solving and guest-handling abilities.
- Willingness to work flexible shifts and relocate to Uttarakhand.
If you are passionate about hospitality and committed to creating memorable guest experiences, we'd love to hear from you.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
