At Rocket India, as a Business Continuity & Disaster Recovery Specialist, you will play a critical role in ensuring organizational resilience by supporting the development, implementation, and continuous improvement of Business Continuity Management (BCM) and Disaster Recovery (DR) programs. You will work with stakeholders across Operations, Technology, Risk, Compliance, and Business teams to minimize the impact of business disruptions, maintain operational continuity, and support recovery efforts within agreed service levels. This role is ideal for a detail-oriented professional with strong analytical, coordination, and documentation skills who is passionate about risk management, business resilience, and operational excellence.
About the Role
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Develop, maintain, and continuously improve Business Continuity Plans (BCPs), Disaster Recovery Plans (DRPs), and related procedures across business functions.
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Coordinate business continuity activities with stakeholders, ensuring alignment with organizational resilience objectives and regulatory requirements.
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Conduct Business Impact Analyses (BIA) to identify critical business functions, dependencies, recovery objectives, and potential disruption impacts.
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Support the design, execution, and evaluation of business continuity and disaster recovery exercises, simulations, and testing activities.
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Establish, maintain, and test emergency communication processes, including call trees and notification procedures.
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Prepare comprehensive test reports covering objectives, planning, execution, outcomes, observations, recommendations, and corrective actions.
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Monitor and support recovery activities during business disruption events, helping restore operations within defined recovery timeframes.
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Collaborate with business leaders, technology teams, and risk management stakeholders to strengthen organizational preparedness and resilience.
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Ensure compliance with internal governance standards, risk frameworks, and applicable regulatory requirements related to business continuity.
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Identify opportunities for process improvements and contribute to the ongoing enhancement of the Business Continuity Management System (BCMS).
About You
Minimum Qualifications
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Bachelor’s degree in Business Administration, Information Technology, Risk Management, Engineering, or a related field.
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3+ years of experience in Business Continuity, Disaster Recovery, Risk Management, Operational Resilience, or related functions.
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Strong written and verbal communication skills, with experience creating process documentation, recovery procedures, and test reports.
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Experience coordinating cross-functional activities involving multiple stakeholders and business units.
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Understanding of Business Continuity Planning (BCP), Disaster Recovery (DR), Business Impact Analysis (BIA), and emergency response processes.
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Strong analytical and problem-solving skills with the ability to assess business risks and operational impacts.
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Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and reporting tools.
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Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines.
Preferred Qualifications
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Experience supporting Business Continuity Management Systems (BCMS) aligned with industry standards such as ISO 22301.
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Knowledge of risk management, operational resilience, crisis management, and incident response frameworks.
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Experience developing and maintaining call trees, recovery playbooks, and emergency communication processes.
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Familiarity with regulatory and compliance requirements related to business continuity and disaster recovery.
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Experience conducting continuity testing, tabletop exercises, disaster recovery drills, and readiness assessments.
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Ability to work effectively across global teams and support resilience initiatives across multiple locations.
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Professional certifications such as CBCP, ISO 22301 Lead Implementer/Auditor, DRII, or related certifications are an advantage.
What You'll Get
At Rocket India, you'll have the opportunity to contribute to enterprise-wide resilience initiatives that support critical business operations and customer experiences. You'll collaborate with global stakeholders, gain exposure to industry-leading continuity and recovery practices, and play an important role in strengthening organizational preparedness. You will be part of a culture that encourages continuous improvement, operational excellence, and professional growth.
About Us
Rocket India, registered as NSM Services Private Limited and formerly Mr. Cooper, is a wholly owned subsidiary of Rocket Mortgage, LLC—the nation’s largest home loan originator and mortgage servicer—headquartered in Detroit, Michigan. As a core part of Rocket’s global ecosystem, Rocket India builds scalable technology platforms and digital solutions that simplify mortgage origination and servicing. Our teams across Operations, Product, Technology, Innovation, and Customer functions partner with global teams to remove friction, enable smarter decisions, and support Rocket’s mission to “Help Everyone Home.”
We are committed to providing a fair and inclusive workplace for all team members and applicants. All qualified applicants will receive consideration for employment without regard to sex, religion, caste, disability, or gender identity, consistent with applicable Indian law, including the Constitution of India, the Code on Wages, 2019, the Rights of Persons with Disabilities Act, 2016, and the Transgender Persons (Protection of Rights) Act, 2019. We welcome applications from persons with disabilities and from all sections of society.
