Company: Oltao Fans
Position: Customer Care Executive
Department: Customer Support / Customer Service
Location: Sukher, Udaipur
Employment Type: Full-time
Experience: 0–2 years
About the Role
We are looking for a customer-focused and responsible Customer Care Executive to handle customer queries, complaints, service requests, and follow-ups. The candidate will be responsible for ensuring a smooth customer experience and coordinating with internal teams to resolve issues efficiently.
Key Responsibilities
- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer concerns and provide accurate information regarding products, orders, delivery, installation, warranty, and service.
- Register and maintain records of customer complaints and service requests.
- Coordinate with the sales, service, warehouse, and technical teams for timely resolution of customer issues.
- Follow up with customers regarding pending complaints, service visits, replacements, repairs, and deliveries.
- Keep customers updated about the status of their requests.
- Handle customer complaints professionally and ensure appropriate resolution.
- Maintain accurate customer and service records in CRM, Excel, or other internal systems.
- Escalate complex or unresolved issues to the appropriate manager or department.
- Collect customer feedback and communicate recurring issues to the management team.
- Maintain a professional and positive relationship with customers.
- Ensure timely closure of customer complaints and service tickets.
- Support the team with basic administrative and customer-related tasks when required.
Required Skills
- Good verbal and written communication skills.
- Fulency in both English & Hindi
- Customer-oriented approach with patience and a positive attitude.
- Good listening and problem-solving skills.
- Comfortable communicating with customers over phone and WhatsApp.
- Basic knowledge of MS Excel, Google Sheets, CRM, or similar tools.
- Ability to coordinate with multiple teams and follow up regularly.
- Ability to handle difficult or dissatisfied customers professionally.
- Good organizational and time-management skills.
- Ability to work independently as well as part of a team.
Qualifications
- Graduate in any discipline preferred.
- Freshers can apply if they have good communication and customer-handling skills.
- Prior experience in customer care, customer support, telecalling, or after-sales service will be an advantage.
Key Performance Indicators (KPIs)
- Customer complaint resolution time
- Number of complaints resolved/closed
- Customer satisfaction and feedback
- Follow-up and response time
- Accuracy of customer/service records
- Timely coordination with internal teams
- Reduction in pending/open customer complaints
Ideal Candidate
The ideal candidate should be polite, patient, proactive, and solution-oriented, with the ability to communicate effectively with customers and coordinate internally to ensure that customer issues are resolved within the expected timeline.
If interested, apply to [email protected]
Pay: ₹12,000.00 - ₹25,000.00 per month
Experience:
- Customer support: 1 year (Preferred)
Work Location: In person
