Job Description
Job Title
Operations Manager – EV Two-Wheeler & Auto Rental
Department
Operations
Location
Hyderabad, Telangana
Employment Type
Full-Time
Experience Required
5–8 Years
Reporting To
General Manager / Business Head / Director – Operations
Working Days
6 Days a Week
Industry
EV Mobility / Electric Two-Wheeler / Auto Rental / Fleet Management / Transportation
Job Summary
We are seeking an experienced and result-oriented Operations Manager to oversee the daily operations of our EV two-wheeler and auto rental business. The ideal candidate will be responsible for managing fleet operations, ensuring vehicle availability, optimizing operational efficiency, leading field teams, and delivering exceptional customer service while maintaining cost control and compliance.
The candidate should possess strong leadership, analytical, and problem-solving skills with prior experience in fleet management, vehicle rental operations, or the mobility sector.
Key Responsibilities
Fleet Operations
- Manage end-to-end operations of EV two-wheelers and auto rental fleets.
- Ensure maximum vehicle uptime through preventive maintenance and timely repairs.
- Monitor fleet utilization, availability, and operational performance.
- Coordinate vehicle deployment, replacements, and retrievals.
Team Management
- Lead and supervise operations executives, field staff, drivers, technicians, and support teams.
- Allocate daily tasks and monitor workforce productivity.
- Conduct regular performance reviews and provide operational guidance.
- Train employees on SOPs, safety standards, and service quality.
Maintenance & Service Management
- Coordinate with service centers and technicians for preventive and corrective maintenance.
- Ensure timely battery health checks and charging infrastructure management.
- Monitor spare parts inventory and vendor performance.
- Minimize vehicle downtime through effective maintenance planning.
Customer Operations
- Ensure timely vehicle delivery and collection.
- Resolve customer complaints and operational escalations promptly.
- Monitor customer satisfaction and service quality.
- Coordinate with the sales and customer support teams to ensure smooth operations.
Vendor & Partner Management
- Manage relationships with service vendors, charging partners, insurance companies, and transport agencies.
- Negotiate service contracts and monitor vendor performance.
- Ensure adherence to agreed service-level agreements (SLAs).
Process & Compliance
- Develop, implement, and improve operational SOPs.
- Ensure compliance with company policies, safety standards, and statutory regulations.
- Conduct regular operational audits.
- Maintain accurate operational documentation and records.
Reporting & MIS
- Prepare daily, weekly, and monthly operational reports.
- Monitor key performance indicators (KPIs) such as:
- Fleet Utilization
- Vehicle Uptime
- Maintenance Cost
- Revenue per Vehicle
- Customer Complaints
- Booking Fulfilment Rate
- Breakdown Frequency
- Driver Productivity
- Present operational performance reports to management.
Cost Management
- Monitor operational expenses and identify cost-saving opportunities.
- Optimize manpower, fuel, electricity, and maintenance costs.
- Ensure efficient resource allocation without compromising service quality.
Required Qualifications
- Bachelor's Degree in Business Administration, Operations Management, Mechanical Engineering, Automobile Engineering, or a related field.
- MBA in Operations or Supply Chain Management is preferred.
Experience
- 5–8 years of experience in:
- EV Mobility
- Auto Rental
- Fleet Management
- Transportation
- Logistics
- Vehicle Leasing
- Experience managing large vehicle fleets is highly preferred.
- Prior experience in electric vehicle operations will be an added advantage.
Required SkillsTechnical Skills
- Fleet Management
- Vehicle Maintenance Planning
- Operations Planning
- MIS Reporting
- Vendor Management
- Inventory Control
- Route Planning
- Cost Optimization
- KPI Monitoring
- MS Excel (Advanced)
- ERP/Operations Management Systems
Soft Skills
- Leadership and Team Management
- Decision-Making
- Problem-Solving
- Time Management
- Communication Skills
- Negotiation Skills
- Customer Relationship Management
- Conflict Resolution
- Analytical Thinking
Key Performance Indicators (KPIs)
- Fleet Utilization Rate
- Vehicle Availability
- Vehicle Uptime
- Customer Satisfaction Score (CSAT)
- On-Time Vehicle Delivery
- Maintenance Cost per Vehicle
- Fleet Downtime
- Revenue per Vehicle
- Booking Fulfilment Rate
- Employee Productivity
- Operational Cost Efficiency
- SLA Compliance
Preferred Candidate Profile
- Strong operational leadership in fleet-based businesses.
- Experience managing cross-functional teams.
- Excellent planning and execution skills.
- Ability to work under pressure in a fast-paced environment.
- Data-driven decision-maker with strong analytical capabilities.
- Knowledge of EV technology, charging infrastructure, and battery management is preferred.
Compensation
- Salary: As per industry standards and candidate experience.
- Performance-based incentives.
- Mobile and travel reimbursement (as applicable).
- Career growth opportunities within the organization.
Benefits
- Provident Fund (PF)
- Employee State Insurance (ESI) (where applicable)
- Paid Leave
- Performance Incentives
- Professional Development & Training
- Career Advancement Opportunities
- Why Join Us?
- Opportunity to work with a fast-growing logistics organization.
- Exposure to large corporate accounts and strategic supply chain projects.
- Performance-based incentives and career growth opportunities.
- Collaborative and professional work environment.
Interested Candidates
Interested candidates can share their resume via WhatsApp: +91 91543 63377.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
