Role description
Job Summary:
We are seeking a skilled and experienced DialogFlow Developer to join our team. This role involves the design, development, deployment, and support of IVR systems, chatbots, reporting tools, and integrations within a cloud-based contact center environment. The ideal candidate will have hands-on experience with Google CCAI Platform (Dialogflow CX), Agent Development Kit (ADK) and be proficient in Python and Google Cloud Platform (GCP) services.
Key Responsibilities:
- Develop and maintain IVR flows and chatbot conversations using Google CCAIP, Dialogflow CX and Agent Development Kit.
- Integrate contact center solutions with third-party APIs and internal systems.
- Support production environments by troubleshooting application and infrastructure issues using log analysis and system monitoring.
- Build and maintain serverless applications using Cloud Functions and manage data in Firestore DB.
- Create reporting dashboards and tools to monitor key metrics and performance of contact center solutions.
- Collaborate with cross-functional teams including QA, operations, and infrastructure for end-to-end solution delivery.
- Ensure security, scalability, and high availability in application design and development.
- Participate in code reviews and maintain documentation for developed solutions.
Required Skills & Qualifications:
- Strong experience in development using Dialogflow CX and Agent Development Kit
- Solid programming skills in Python
- Experience with Google Cloud Platform (GCP), especially Firestore, Cloud Functions, and API Gateway, Storage buckets
- Strong understanding of API integrations and RESTful services
- Experience in log analysis, production support, and troubleshooting complex application issues
- Good communication and documentation skills
Preferred Qualifications:
- GCP certification or relevant Google Cloud training
- Experience in CI/CD and DevOps practices
- Exposure to machine learning/NLP concepts as used in conversational AI
- Background in working with agile teams and tools like Jira, Confluence
Mandatory Skills : IVR, AI, Google ADK
Skills
python,artificial intelligence,cloud computing,dialogflow,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
