IT Support Executive
Location: Mohali | Onsite | Full-Time
Experience: Minimum 6 Months
We are looking for a proactive and customer-focused IT Support Executive to provide technical assistance and ensure seamless IT operations for our international clients.
Key Responsibilities:
- Provide technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve IT queries via calls, email, chat, and remote support.
- Handle support requests from international clients while ensuring timely issue resolution.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Manage user accounts, passwords, system access, and software installations.
- Escalate unresolved issues to the appropriate teams and follow up until closure.
- Maintain accurate records of incidents, service requests, and resolutions.
- Ensure compliance with IT policies and security standards.
Requirements:
- Minimum 6 months of experience in IT Support/Desktop Support.
- Experience supporting International Clients and handling client queries over calls.
- Strong knowledge of Windows OS, MS Office, basic networking (LAN/Wi-Fi), and troubleshooting.
- Familiarity with remote support tools and ticketing systems is an advantage.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage multiple support requests efficiently.
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Application Question(s):
- What is your current notice period, and how soon can you join?
Experience:
- IT Support: 1 year (Required)
Location:
- Mohali, Punjab (Required)
Shift availability:
Work Location: In person
