Patient Counsellor – Roles & Responsibilities
- Welcome and guide patients and attendants.
- Understand patient needs, concerns, and expectations.
- Explain treatment plans and procedures in simple language.
- Explain pre-treatment and post-treatment instructions.
- Coordinate patient appointments and follow-ups.
- Coordinate with doctors, nurses, billing, pharmacy, laboratory, and other departments.
- Handle patient enquiries and provide appropriate information.
- Conduct patient follow-up calls.
- Maintain patient records and counselling details.
- Explain treatment packages and estimates as per hospital guidelines.
- Assist patients with insurance/TPA-related coordination.
- Handle routine patient complaints and escalate serious issues.
- Maintain patient confidentiality and privacy.
- Educate patients about hospital services and treatment procedures.
- Ensure a smooth and positive patient experience.
- Maintain daily counselling and follow-up reports.
- Update patient information in hospital software/CRM.
- Track pending appointments, investigations, and follow-ups.
- Collect patient feedback and report concerns to management.
- Support patient retention and improve patient satisfaction.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
