Job Title: Desktop Support Engineer
Location: Panchkula (Immediate Joiner)
Experience: 3+ Years (Mandatory)
Shift: Night Shift
Job Summary
We are looking for a Desktop Support Engineer with 3+ years of hands-on experience in providing end-user technical support. The ideal candidate should have strong expertise in End-User Support, Linux Administration, and iOS/macOS Support, along with excellent troubleshooting and communication skills.
Key Skills (Mandatory)
- End-User Support
- Desktop Support (L1/L2)
- Linux Administration & Troubleshooting
- iOS/macOS Support (MacBooks, iPhones, iPads)
- Hardware & Software Troubleshooting
- Basic Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Active Directory & Microsoft 365
- Ticketing Tools (ServiceNow, Jira, etc.)
- Excellent Communication Skills
Responsibilities
- Provide technical support for desktops, laptops, Linux systems, and iOS/macOS devices.
- Resolve hardware, software, and end-user issues within SLA timelines.
- Install, configure, and maintain operating systems and business applications.
- Troubleshoot basic network connectivity issues.
- Document and track incidents using ticketing tools.
- Collaborate with internal teams to ensure timely issue resolution.
Application Question(s):
- Current CTC
- Expected CTC
- Currently serving notice period(Yes/ No) and mention the last working day?
- How many years of experience in Linux and IOS?
Shift availability:
Work Location: In person
