JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities
Payroll cycle management
End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations.
Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines.
Validate payroll output files, reconciliation reports, and net pay registers before disbursement; support in ensuring 100% accuracy and SLA adherence.
Support creation of payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines.
Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off.
Finance, vendor & system coordination
Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity.
Act as the point of contact for issue cases from payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and coordinate with SMEs to close issues within defined resolution timelines.
Support payroll system upgrades, configuration changes, and UAT activities in alignment to SMEs.
Compliance & Documentation
Support adherence to Indian statutory requirements such as internal compliance standards.
Maintain accurate documentation for audits, reporting, and governance reviews.
Flag potential risks or inconsistencies to SMEs/ Specialist/Leads
Maintain confidentiality and data security protocols when handling sensitive HR information.
Process Adherence & Continuous Improvement
Follow defined Payroll processes, SOPs, and controls to ensure operational consistency.
Identify opportunities for process improvements and raise recommendations to SMEs/ Specialist/Leads
Support implementation of process or system updates.
Update and maintain Payroll content, FAQs, and knowledge articles in the HR Portal or equivalent platform.
Flag content gaps or outdated information to SMEs/ Specialist/Leads
Stakeholder Interaction & Service Orientation
Respond to employee and manager inquiries in a professional, timely, and customer‑centric manner.
Collaborate effectively with HR Shared Services teams, HRBPs, Payroll Vendors and COEs to resolve issues.
Escalate complex or sensitive matters appropriately.
Required Experience & Qualifications
Bachelor’s degree in human resources, Business Administration, or a related field.
Typically, 2–4 years of HR experience, preferably in Payroll Operations, Shared Services, or Payroll support roles.
Basic working knowledge of Indian statutory deductions and filings: PF (EPF/EPS), ESI, PT (state-wise), LWF, TDS, and Gratuity Act.
Exposure to HRIS platforms (Workday or equivalent preferred).
Skills & Competencies
Good understanding of India payroll processes and employee lifecycle activities.
Strong attention to detail and accuracy.
Good written and verbal communication skills.
Ability to handle sensitive information with discretion.
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
