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- You said:crm manager for real eatate post sales job discription
- ChatGPT said:Here's a professional CRM Manager – Real Estate (Post-Sales) job description:CRM Manager – Real Estate (Post-Sales)Job TitleCRM Manager – Post-SalesDepartmentCustomer Relationship Management (CRM)Reports ToHead of CRM / General Manager / Director – Sales & MarketingJob SummaryThe CRM Manager is responsible for managing all post-sales customer interactions to ensure a seamless customer experience from booking to possession and beyond. The role involves handling customer communication, documentation, collections coordination, agreement execution, possession management, complaint resolution, and maintaining high customer satisfaction levels.Key ResponsibilitiesKey Skills
- Manage the complete post-sales customer lifecycle from booking to handover.
- Ensure timely execution of sales agreements, demand letters, and other customer documentation.
- Coordinate with sales, finance, legal, projects, and customer service teams for smooth processing.
- Monitor customer payment schedules and coordinate with the accounts team for collections.
- Address customer queries, complaints, and escalation cases promptly.
- Maintain accurate customer records in the CRM system.
- Plan and execute customer engagement initiatives and regular project updates.
- Coordinate registration, possession, and handover activities.
- Ensure compliance with RERA and company policies.
- Prepare daily, weekly, and monthly MIS reports.
- Monitor customer satisfaction and implement service improvement initiatives.
- Support audit requirements by maintaining complete customer documentation.
- Train and guide CRM executives to achieve departmental objectives.
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- Knowledge of post-sales processes in real estate
- Understanding of RERA regulations and property
Pay: ₹25,000.00 - ₹60,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
