Job Description – Quality Manager
Position: Quality Manager
Department: Quality Assurance & Quality Control
Location: Kundli, Sonipat, Haryana
Industry: Home Appliance Manufacturing
Job Summary
We are seeking an experienced and result-oriented Quality Manager to lead and manage all quality-related activities across the manufacturing process. The candidate will be responsible for ensuring product quality, process compliance, supplier quality management, customer satisfaction, and continuous improvement initiatives. The ideal candidate should have strong knowledge of quality systems, root cause analysis, audits, and quality control processes in a manufacturing environment.
Key ResponsibilitiesQuality Management
- Establish, implement, and maintain quality standards throughout the manufacturing process.
- Monitor Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC).
- Ensure compliance with customer specifications and company quality requirements.
- Develop and maintain quality procedures, SOPs, and work instructions.
Process & Product Quality
- Analyze production defects, rejections, and customer complaints.
- Conduct Root Cause Analysis using tools such as 5 Why, Fishbone Diagram, Pareto Analysis, and 8D.
- Implement Corrective and Preventive Actions (CAPA).
- Drive continuous improvement initiatives to reduce defects and improve product reliability.
Supplier Quality Management
- Monitor supplier performance and quality metrics.
- Conduct supplier audits and vendor evaluations.
- Resolve supplier quality issues and ensure timely corrective actions.
Audit & Compliance
- Plan and conduct internal quality audits.
- Ensure compliance with ISO 9001 and other applicable quality standards.
- Maintain audit records and ensure closure of audit findings.
Team Management
- Lead, train, and develop the quality team.
- Conduct regular quality reviews and performance evaluations.
- Promote a culture of quality awareness and continuous improvement.
Customer Quality
- Handle customer complaints and warranty-related issues.
- Coordinate with production, purchase, and R&D teams for issue resolution.
- Ensure timely closure of customer concerns with effective corrective actions.
Required Skills
- Strong knowledge of Quality Management Systems (QMS).
- Hands-on experience in IQC, IPQC, OQC, and Supplier Quality.
- Knowledge of CAPA, 8D, FMEA, SPC, MSA, and Poka-Yoke.
- Strong understanding of ISO 9001 requirements.
- Excellent problem-solving and analytical skills.
- Strong leadership and team management capabilities.
- Good communication and reporting skills.
- Proficiency in MS Excel and quality reporting tools.
Preferred Industry Experience
- Home Appliances Manufacturing
- Electrical Appliances Manufacturing
- Consumer Durables Manufacturing
- Electronics Manufacturing
Qualification
- B.Tech / BE (Mechanical, Electrical, Electronics, Industrial Engineering) or equivalent.
- Quality certifications will be an added advantage.
Experience
- 8–15 years of experience in Quality Assurance / Quality Control.
- Minimum 3–5 years of experience in a managerial role within a manufacturing industry.
Key Performance Indicators (KPIs)
- Reduction in rejection and rework percentage.
- Customer complaint closure and satisfaction.
- Supplier quality performance.
- Audit compliance score.
- First Pass Yield (FPY).
- Cost of Poor Quality (COPQ).
- CAPA closure effectiveness.
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
Work Location: In person
