Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other support channels.
- Understand customer issues and provide accurate, timely, and professional resolutions.
- Log, track, and update customer interactions in the CRM/ticketing system.
- Escalate complex cases to the appropriate teams and follow up until closure.
- Maintain service quality standards and meet defined SLAs/KPIs.
- Handle customer complaints with empathy and professionalism.
- Educate customers on products, services, policies, and processes.
- Assist with order status, account-related queries, billing issues, and basic troubleshooting as applicable.
- Identify recurring issues and share feedback for process improvement.
- Maintain confidentiality and adhere to company policies.
Required Skills & Qualifications
- +2 or Graduate in any discipline (or equivalent experience).
- 0–3 years of experience in customer support, call center, or customer service roles.
- Excellent verbal and written communication skills in English; additional regional languages are a plus.
- Strong listening, interpersonal, and conflict-resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM/ticketing tools, email systems).
- Customer-first attitude with patience and empathy.
Pay: ₹17,000.00 - ₹26,000.00 per month
Work Location: In person
