As the Manager-CQA in the Quality Assurance division at Mahindra & Mahindra Ltd, you will serve as a pivotal leader in steering quality planning initiatives at every stage of New Product Introduction. You will collaborate extensively with cross-functional teams to define and finalize product requirements aligned with the eight dimensions of quality, ensuring a comprehensive approach to product excellence.
Your responsibilities will include capturing and integrating learnings from existing products and control flow groups into the design of new products, driving continuous improvement and innovation. You will lead the finalization of Field Validation Plans, coordinate the closure of Out of Right Condition (ORC) issues effectively, and ensure the achievement of Mean Time Between Failures (MTBF) targets prior to the Start of Volume Production (SOVP).
Risk management will be a key aspect of your role, requiring you to perform comprehensive risk assessments on open ORCs, develop robust mitigation strategies, and monitor their implementation in the field. You will lead the Integrated Cross-functional Group (ICG) responsible for launched product failure analysis, coordinating corrective actions by working closely with Research & Development, Sourcing, and Manufacturing teams to uphold product integrity and customer satisfaction.
Additionally, you will drive efforts to expedite customer response times by enhancing failure diagnosis and rectification processes, thereby improving service efficiency. Ensuring that all homologation requirements are met before product market launch will be critical to maintain compliance with regulatory standards.
This role also entails mentoring and leading quality teams to foster a culture of quality excellence, continuous learning, and collaboration. You will be instrumental in promoting best practices and leveraging quality assurance tools such as Six Sigma Black Belt methodologies, data analysis, and project management techniques to deliver exceptional results.
