JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Summary
Client is seeking a seasoned professional to join the CSRE team as the Hospitality Lead for its Gurugram office. This role will be responsible for overseeing and managing Hospitality operations, including the management of the reception team, events, food and café service setups.
The Hospitality Lead will ensure the delivery of a high‑quality, seamless workplace experience while upholding client’s global service standards and operational excellence.
Responsibilities
Manage on ground the day‑to‑day hospitality operations of the office with a strong focus on delivering a superior employee experience.
Lead and oversee the hospitality team, including reception headcount, Food and beverage staffing, chefs and service staff engaged through a reputed third‑party.
Ensure high‑quality hygiene standards are consistently maintained at the site kitchen and food storage areas, in line with internal guidelines and regulatory compliance requirements.
Contribute to the design, enhancement, and future‑focused evolution of hospitality services, plan café menu offerings and ensure the availability of the FMCG supplies across breakout areas and other designated employee spaces.
Validate, verify, and track all vendor invoices related to hospitality services, ensuring timely submission and payment processing.
Lead internal event initiatives and employee committees such as the Social Committee and Food Committee, working in close collaboration with employees across various functions to drive engagement and culture building activities
Plan and lead all office‑wide events, including the annual party at an external venue, in coordination with EMCs and cross‑functional teams, ensuring exceptional execution and employee experience.
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Provide support in preparing yearly budget estimates and ensure all hospitality operations are effectively managed within defined budgetary limits, maintaining financial discipline and cost transparency.
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Prepare regular reporting, and conduct cost‑optimisation analysis to identify efficiency opportunities and ensure resources are used effectively across hospitality operation
Qualifications
Hotel management graduate with hands‑on experience in managing hospitality services within a global multinational organization. 9–11 years of relevant experience in hospitality operations, workplace services, or a similar role
Excellent communication, negotiation, and stakeholder‑management skills, with the ability to influence and lead confidently
Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively
High proficiency in Microsoft Outlook and Excel; familiarity with other MS Office applications is an advantage
Proven ability to meet tight deadlines, work well under pressure, and maintain a high standard of service deliver
Demonstrates the highest levels of integrity, accountability, and commitment to operational excellence
Strong team‑orientation with a collaborative working style and a demonstrated ability to build positive relationships
Capable of building strong partnerships with local and global colleagues, displaying initiative, ownership, and self‑reliance
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
