Job description:
Responsibilities
- Provide customer support via chat, email, and phone while ensuring a positive customer experience.
- Resolve customer queries, complaints, and escalations professionally and empathetically.
- Educate customers about responsible gaming tools, including deposit limits, time limits, cooling-off periods, and self-exclusion.
- Identify potential signs of gambling-related harm and refer customers to appropriate support services when required.
- Maintain accurate records of customer interactions using CRM and support systems.
- Ensure compliance with responsible gaming policies and regulatory requirements.
Required Skills
- Excellent verbal and written communication skills with strong customer service orientation.
- Active listening, empathy, and problem-solving abilities.
- Knowledge of responsible gaming principles and player protection practices.
- Familiarity with CRM systems, live chat platforms, and customer support tools.
- Understanding of responsible gaming regulations (AGCO, iGaming Ontario, AiGC, AGLC is a plus).
- Strong attention to detail, integrity, confidentiality, and emotional resilience.
- Language Proficiency: English (Mandatory); French or Spanish (Preferred).
Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Support, Customer Service, BPO, iGaming, Gaming, FinTech, or a similar customer-facing role.
- Experience in handling customer escalations and working in a regulated environment will be an added advantage.
Pay: ₹20,000.00 - ₹50,000.00 per month
Work Location: In person
