|| Urgent Hiring || Customer Service Associate || Bangalore ||
Location- Bangalore
Profile- Customer Service Associate
Experience Level – 6 months to 2 years in Voice/Customer Support/BPO industry
CTC Range- upto 5-6 lpa (Depends on interview)
Qualification – Graduate / Postgraduate
Language Requirement – Fluent in Spanish (Verbal & Written)
Skills Required –
- Good communication and interpersonal skills
- Strong analytical and problem-solving ability
- Ability to handle inbound/outbound calls and customer queries
- Proficiency in MS Office / Excel
- Multitasking and teamwork capabilities
Roles & Responsibilities
- Handle inbound calls and support customer queries related to car buying
- Manage outbound calls for quotations and follow-ups
- Resolve customer complaints or escalate when required
- Maintain and update customer information in the system
- Route calls/emails to appropriate departments
- Assist in daily call center operations
- Provide support for vehicle donation and general inquiries
Shift Details
- US Shift (5:00 PM – 2:00 AM / 9:00 PM – 6:00 AM IST)
CTC
- Based on previous experience (Not exceeding 5-6 LPA)
Internal updates
Interview Process
- L1 Discussion (SME & Team) - Virtual
- L2 Onsite Interview - Virtual
HR Discussion – Virtual / In person
Thanks & Regards
Jyoti (Recruitment Executive)
9211711373
[email protected]
Orbitouch Outsourcing Pvt Ltd
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Provident Fund
Application Question(s):
- how many years of experience do you have in Customer Service ?
- how many years of experience do you have in inbound calls and support customer queries ?
- how many years of experience do you have in outbound calls ?
- how many years of experience do you have in Vehicle Industry ?
- Spanish Language (Speak Mandatory )
- what is your current ctc ?
- what is your expected ctc ?
- what is your notice period ?
- are you comfortable for Bangalore Location ?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
