Job Title: Strategic Account Manager Job Overview: The Account Manager is responsible for maintaining and growing relationships with existing enterprise-level clients, ensuring customer satisfaction, identifying opportunities for upselling and cross-selling, and collaborating with internal teams to meet client needs and achieve business goals. Job Responsibilities: Client Relationship Management: ● Serve as the primary point of contact for clients and address their inquiries and concerns promptly. ● Build and maintain strong relationships with assigned enterprise-level clients. ● Understand client needs and business objectives to propose tailored solutions. Account Growth and Revenue Generation: ● Identify opportunities for upselling and cross-selling additional products or services to existing clients. ● Develop account growth strategies to achieve revenue targets and maximize account value. ● Collaborate with internal sales and product teams to propose relevant offerings to clients. Customer Satisfaction and Retention: ● Ensure client satisfaction by regularly and visiting reviewing performance and addressing any issues or concerns. ● Work closely with clients to understand their goals and align product or service offerings accordingly. ● Develop and implement customer retention strategies to minimize client attrition. Contract and Agreement Management: ● Oversee contract renewals and negotiate terms to meet both client and company expectations. ● Ensure compliance with contract terms and agreements to maintain a strong business relationship. ● Manage contract amendments, extensions, and terminations as necessary. Upsell / Crossell and Reporting: ● Prepare accurate forecasts, upsell / cross sell. ● Provide regular updates to management on account performance and growth opportunities. ● Send out monthly reports to clients with Account ,management , Operations and business updates. Collaboration and Coordination: ● Collaborate with internal teams such as sales, operations, marketing, product development, and customer support to ensure client needs are met effectively. ● Coordinate and communicate with cross-functional teams to address client issues and deliver high-quality service. Market Research and Competitor Analysis: ● Stay informed about industry trends, market developments, and competitive landscape. ● Conduct research to identify potential clients and business opportunities within the market. ● Provide insights and recommendations based on market analysis to drive business growth. Customer Feedback and Improvement: ● Gather feedback from clients regarding their experiences and satisfaction with the company's products or services. ● Use client feedback to propose improvements, enhancements, or modifications to meet client expectations better. ● Advocate for necessary changes within the organization based on client input and feedback. Qualifications: ● Bachelor's degree in business, marketing, or a related field (Master's preferred). ● Proven experience in account management, preferably in enterprise-level accounts. ● Strong understanding of the industry and market trends relevant to the enterprise sector. ● Exceptional communication, negotiation, and interpersonal skills. ● Demonstrated ability to meet sales targets and drive revenue growth. ● Ability to analyze data and make data-driven decisions. ● Proficiency in using CRM software and other relevant tools. ● Excellent time management and organizational skills. ● Minimum experience 3 to 4 years in Account Management. Skills: ● Relationship-building and client management ● Sales and negotiation ● Customer satisfaction and retention ● Communication and interpersonal skills ● Problem-solving and strategic thinking ● Data analysis and reporting ● Collaboration and teamwork ● Knowledge of relevant industry and market trends
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
