Job Summary
Looking for a hands-on IT Support Executive to manage day-to-day IT support and technology-related activities at our warehouse facility in Bhiwandi.
This is a combined IT Support + Warehouse Operations role. The position is suitable for candidates with practical experience in laptop/device maintenance, hardware and software troubleshooting, IT asset management, user support, and basic networking, along with a willingness to assist with routine warehouse activities.
The ideal candidate should be technically capable, reliable, detail-oriented, and comfortable working in a fast-paced, warehouse-based environment.
Key ResponsibilitiesIT Support & Device Maintenance
- Provide day-to-day technical support to employees and warehouse users.
- Diagnose and resolve laptop, desktop, hardware, software, printer, email, and basic network issues.
- Perform laptop/device setup, configuration, installation, updates, and routine maintenance.
- Troubleshoot Windows systems and support macOS users where required.
- Support Microsoft 365, Microsoft Teams, email, and basic Active Directory requirements.
- Install and configure software, applications, and system updates.
- Maintain and track IT assets, laptops, accessories, and other equipment.
- Assist with antivirus, endpoint protection, patch management, and backup activities.
- Maintain IT documentation, asset records, service records, and support requests.
- Coordinate with external IT vendors for repairs, replacements, and technical escalations.
Warehouse & Operational Support
- Provide IT and technology support to day-to-day warehouse operations.
- Assist with laptop/device movement, allocation, maintenance, and inventory tracking.
- Support scanning, labeling, printing, and other technology-enabled warehouse activities.
- Assist with package labeling and sticker application as part of warehouse operations.
- Ensure labels, stickers, and package-related information are applied accurately.
- Coordinate with warehouse staff to resolve operational or IT-related issues.
- Maintain proper handling and organization of IT equipment and warehouse materials.
- Perform other operational activities assigned by the Warehouse Manager.
Required Qualifications & Skills
- 2–4 years of experience in IT Support, Desktop Support, Internal IT, IT Operations, or a similar role.
- Strong hands-on experience with laptop/device troubleshooting and maintenance.
- Good knowledge of Windows operating systems.
- Working knowledge of Microsoft 365, Teams, email troubleshooting, and Active Directory.
- Basic knowledge of networking, LAN, Wi-Fi, and connectivity troubleshooting.
- Experience with IT asset management and documentation.
- Ability to troubleshoot hardware, software, printers, and peripherals.
- Good communication and coordination skills.
- Strong attention to detail and problem-solving ability.
- Ability to work independently and manage multiple tasks.
- Willingness to work in a warehouse environment and support operational activities is essential.
Preferred
- Experience in a warehouse, logistics, courier, supply chain, or operations environment.
- Experience with IT helpdesk/ticketing systems.
- Knowledge of endpoint/device management tools.
- Networking or cloud certifications will be an advantage.
Important Role Information
This is not a purely desk-based IT Support role.
The position combines:
IT Support + Laptop Maintenance + Device Management + IT Asset Management + Warehouse IT Support + Package Labeling + Sticker Application + Operational Support
Candidates should be comfortable with both technical and hands-on warehouse responsibilities.
Compensation
Work Location
Unit No. 1, 2, 3, 4, 5 & 6, Building B1,
Mahavir Logiplex, Mumbai–Nashik Highway Road,
Amne Village, Bhiwandi – 421302,
Thane, Maharashtra.
Who Should Apply?
Candidates who enjoy hands-on IT support, are comfortable troubleshooting laptops and devices, and are willing to support warehouse operations alongside IT responsibilities are encouraged to apply.
Candidates looking exclusively for senior-level IT infrastructure, cloud, cybersecurity, or IT management roles may not be suitable for this position.
Pay: ₹29,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
