Job Summary:
The Senior Manager – IT is responsible for leading the institution's information technology strategy, infrastructure, cybersecurity, and digital transformation initiatives. The role ensures the availability, security, and efficiency of all IT systems while supporting academic, administrative, and operational functions through innovative technology solutions.
Key Responsibilities:
- Develop and implement the institution's IT strategy aligned with organizational goals.
- Oversee the management and maintenance of IT infrastructure, including servers, networks, internet connectivity, cloud services, and data centers.
- Ensure high availability and performance of all IT systems, applications, and digital learning platforms.
- Lead cybersecurity initiatives, including data protection, access control, endpoint security, and disaster recovery planning.
- Manage the implementation, maintenance, and optimization of ERP, School Management Systems (SMS), HRMS, LMS, and other enterprise applications.
- Establish IT policies, procedures, and governance frameworks to ensure compliance and operational excellence.
- Plan, manage, and monitor IT budgets, procurement, vendor contracts, and technology investments.
- Lead IT support operations, ensuring timely resolution of user issues through service-level agreements (SLAs).
- Evaluate emerging technologies and recommend digital transformation initiatives to improve institutional efficiency.
- Collaborate with academic and administrative departments to understand technology requirements and deliver appropriate solutions.
- Oversee software licensing, hardware lifecycle management, and IT asset inventory.
- Ensure regular data backups, business continuity planning, and disaster recovery readiness.
- Lead, mentor, and develop the IT team while fostering a culture of continuous improvement and innovation.
- Prepare IT performance reports, risk assessments, and technology roadmaps for senior management.
- Perform additional responsibilities assigned by the Management.
Qualification:
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Master's Degree in Information Technology, Computer Science, or MBA (IT) is preferred.
- Relevant certifications such as ITIL, Microsoft, Cisco, AWS, Azure, VMware, CEH, CISSP, or PMP will be an added advantage.
Experience:
- 8–12 years of experience in IT infrastructure, systems administration, networking, cybersecurity, or enterprise applications.
- Minimum 3–5 years of experience leading IT teams.
- Experience in educational institutions or large service organizations is preferred.
Required Skills:
- IT infrastructure and network management.
- Cybersecurity and information security.
- Cloud computing and virtualization.
- ERP, HRMS, LMS, and School Management Systems.
- IT governance and compliance.
- Vendor and contract management.
- Budget planning and cost optimization.
- Project management and digital transformation.
- Leadership and people management.
- Strong analytical and problem-solving skills.
Preferred Technical Skills:
- Windows Server and Linux Administration
- Microsoft 365 Administration
- Active Directory and Group Policy
- Azure / AWS Cloud Platforms
- Cisco Networking
- Firewall and Network Security
- VMware / Hyper-V
- SQL Database Management
- Backup and Disaster Recovery Solutions
- Endpoint Management and Antivirus Solutions
Key Competencies:
- Strategic Leadership
- Technology Management
- Decision Making
- Innovation
- Customer Service Orientation
- Team Development
- Risk Management
- Communication
- Analytical Thinking
- Problem Solving
Key Performance Indicators (KPIs):
- IT system uptime and availability.
- Resolution time for IT support requests.
- Cybersecurity compliance and incident management.
- Successful implementation of IT projects.
- User satisfaction with IT services.
- Budget utilization and cost optimization.
- Network performance and reliability.
- Data backup and disaster recovery readiness.
Pay: ₹30,000.00 - ₹65,000.00 per month
Work Location: In person
