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Job Title: Senior Customer Support Executive
Location: Bangalore – Silk Board
Job Type: Full-Time | Work From Office
Experience: 2–5 Years
Salary Upto :6 LPA
Job Summary:
We are looking for an experienced and customer-focused Senior Customer Support Executive to handle customer queries through Email and Chat, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate should have excellent spoken and written English communication skills, strong problem-solving abilities, and the ability to handle customers professionally.
Key Responsibilities:
Handle customer queries and provide accurate and timely resolutions.
Manage customer interactions through Email and Chat.
Resolve customer complaints and escalate complex issues appropriately.
Maintain a professional and positive approach while communicating with customers.
Follow company policies, processes, and quality standards.
Maintain accurate records of customer interactions and resolutions.
Coordinate with internal teams to resolve customer-related issues.
Meet defined quality and productivity targets.
Handle multiple customer queries efficiently while maintaining accuracy.
Identify recurring issues and provide appropriate feedback to the concerned team.
Required Skills:
Excellent verbal and written English communication.
Strong customer-handling and interpersonal skills.
Good problem-solving and decision-making abilities.
Ability to multitask and work under pressure.
Good knowledge of MS Office and basic computer applications.
Strong attention to detail and a customer-oriented approach.
Previous experience in an International Customer Support / Non-Voice Process will be an added advantage.
Share your Cv to 94801 81401
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
