Job Summary
We are looking for an experienced and responsible Admin Client Relationship Manager to manage PhD scholar clients, coordinate with the technical team, maintain CRM records, and support revenue management. The candidate will be responsible for ensuring smooth communication between clients, technical teams, and management while maintaining service quality and timely project completion.
Key Responsibilities
- Handle and maintain professional relationships with PhD scholars and research clients.
- Understand client requirements and ensure proper communication with the concerned team.
- Track client projects, service status, pending requirements, and completion timelines.
- Coordinate and follow up with the Technical and Research teams for assigned client projects.
- Monitor daily technical team activities, work progress, and task completion.
- Ensure projects are completed within the committed timelines.
- Identify delays or client concerns and coordinate with the concerned team for resolution.
- Maintain and regularly update CRM records, client details, project status, follow-ups, and payment information.
- Monitor client follow-ups, pending activities, and upcoming project requirements.
- Support revenue management, payment follow-up, and collection tracking.
- Track project-wise revenue, pending payments, and expected collections.
- Coordinate with management and relevant teams to achieve monthly revenue targets.
- Handle client complaints, escalations, and service-related issues professionally.
- Maintain daily, weekly, and monthly CRM, client, team performance, and revenue reports.
- Lead and monitor the team to ensure productivity and timely completion of assigned work.
- Conduct regular follow-ups with team members and provide necessary instructions.
- Maintain proper documentation and ensure smooth day-to-day administrative operations.
- Support management in improving client satisfaction, team performance, and revenue growth.
Required Skills
- Strong client handling and relationship management skills.
- Good team handling and leadership skills.
- Strong follow-up and communication skills.
- Good knowledge of CRM and MS Excel.
- Ability to monitor team performance and project progress.
- Good revenue tracking and collection follow-up skills.
- Strong problem-solving and decision-making ability.
- Ability to work with targets and deadlines.
- Good coordination between clients, technical teams, and management.
Qualification & Experience
- Qualification: BE / ME
- Experience: Minimum 3 years
- Experience in Client Relationship Management, Administration, Operations, CRM, Team Handling, or Revenue Management is preferred.
- Experience in a PhD Assistance, Research & Development, Education, Consultancy, or service-based company will be an added advantage.
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
